Refund & Returns Policy
At Anjrich, we prioritize your satisfaction. We make a concerted effort to guarantee that our products and gifts meet your expectations. We are available to assist you if you are not entirely satisfied with your purchase.
Refund & Returns Policy
1. Return Eligibility
To be eligible for a return:
- Items must be unused, in original condition, and in the original packaging.
- Return requests must be initiated within 2–3 days of receiving the item.
- Returns will not be accepted for Gift cards, Customized or personalized products, & Sale items or products marked as non-returnable.
2. Return Process
To initiate a return:
- Contact our customer support at contact@anjrich.com or +91 73851 13560 with your order number and reason for return.
- After review, we will provide return instructions.
- Items must be shipped back using a trackable shipping method or with shipping insurance.
- Return shipping costs are the responsibility of the buyer, unless the product is defective or damaged.
3. Non-Returnable Items
We do not accept returns for Perishable goods (if any), Custom-made or personalized items, Products not in original condition or packaging, Items damaged due to misuse or negligence, & Sale or discounted products.
4. Damaged or Defective Products
If your item arrives damaged or defective:
- Contact us within 2–3 days of delivery.
- Provide photos or videos of the damage for verification.
- Upon confirmation, we’ll offer a replacement or full refund, including any shipping charges.
5. Refund Process
- Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original payment method within 2–3 business days.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or credit card statement.
- Contact your bank or card provider, as processing times may vary.
- If you’ve done all of this and still haven’t received your refund, contact us at contact@anjrich.com or +91 73851 13560.
7. Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, contact us at contact@anjrich.com or +91 73851 13560.
8. Gifts
If the item was marked as a gift when purchased:
- You’ll receive a gift credit for the value of your return.
- Once the returned item is received and approved, a gift certificate will be emailed to you.
9. Contact Us
For any questions regarding your return, refund, or exchange:
- Email: contact@anjrich.com
- Phone: +91 73851 13560
Cancellation Policy
At Anjrich, we understand that plans can change. If you need to cancel an order, please review the guidelines below.
1. Order Cancellation
- You may cancel your order within 24 hours of placing it by contacting us at contact@anjrich.com or +91 73851 13560.
- After 24 hours, the order will begin processing and cancellation may no longer be possible.
- Orders that have already been shipped cannot be cancelled, but you may return the item once received, as per our return policy.
2. Cancellation Fees
- No cancellation fee will be charged if the request is made within 24 hours.
- If the cancellation is requested after 24 hours and the order has started processing, a processing fee may apply.
3. Refunds for Cancelled Orders
- Approved cancellations will be refunded to the original payment method within 2–3 business days.
- If the order was already shipped at the time of cancellation, shipping fees are non-refundable.
4. Damaged or Defective Products
If you are canceling an order due to receiving a damaged or defective item, contact us within 2–3 days of delivery. We will offer a full refund or replacement at no extra cost.
5. Need Help?
For any assistance related to cancellations:
- Email: contact@anjrich.com
- Phone: +91 73851 13560
